Shipping Policy

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Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

●     Shipping method:  Standard
Shipment cost: 100tk(in side Dhaka)

  120tk(Out side Dhaka)
Estimated delivery time: 3-5 business days

●     Shipping method: Two Days
Shipment cost: 150tk(inside Dhaka)

 200tk (Out side Dhaka)
Estimated delivery time: 2 business days

●     Shipping method: First Standard
Shipment cost: 200tk(in side Dhaka)

 250tk(Out side Dhaka)
Estimated delivery time: 1-2 business days

Overnight delivery is only available for Orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Roma’s is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

Roma’s is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.